Privacy Policy - Right Now Residential

Effective Date: June 2025

At Right Now Residential Ltd, trading as Right Now Living, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are – Right Now Residential Ltd, trading as Right Now Living, is the data controller for your personal data. Company registration number: 06968293. Registered address: Finchley Park, Emmet Hill Lane, Laddingford, Kent, United Kingdom, ME18 6BG. Contact: info@rightnowresidential.com | +44 (0)20 3002 2650.

2. What Data We Collect – We may collect:

• Contact details (name, phone number, email, postal address)
• Property preferences, enquiry history
• Financial and employment information (for lettings or purchases)
• Identification documents (e.g. for AML checks)
• IP address and website usage data (via cookies and analytics)

3. How We Use Your Data – We use your data to:

• Provide property sales, lettings, or advisory services
• Match you with suitable properties
• Carry out due diligence (e.g. anti-money laundering checks)
• Send relevant marketing communications (only with your consent or where legitimate interest applies)
• Respond to your enquiries or service requests

4. Legal Basis for Processing – We rely on:

• Contractual obligation – to provide you with our services
• Legal obligation – to comply with regulations
• Legitimate interest – for business administration and service improvement
• Consent – for email marketing or non-essential data sharing

5. Marketing – You may receive marketing from us if you’ve enquired about our services and not opted out. You can unsubscribe at any time via the link in our emails or by contacting us.

6. Data Sharing – We may share your data with:

• Professional service providers (e.g. referencing agencies, IT providers)
• Financial or legal partners where appropriate
• Regulatory bodies (where legally required) We do not sell your data.

7. International Transfers – If your data is transferred outside the UK, we ensure it is protected by standard contractual clauses or equivalent safeguards.

8. How Long We Keep Data – We retain your data only as long as necessary. This is usually up to 6 years for regulatory, legal, or tax purposes.

9. Your Rights – You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request erasure of your data
• Restrict or object to processing
• Data portability (in some cases)
• Withdraw consent (where applicable)

To exercise your rights, email us at info@rightnowresidential.com.

10. Security – We implement appropriate technical and organisational security measures to safeguard your data.

11. Cookies – We use cookies and tracking technologies to improve website performance and analytics. See our Cookie Policy for details.

12. Complaints – You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been mishandled.